Groovetrack Return Policy
Our goal is to provide complete customer satisfaction through quick and simple shopping tools, a great selection of unique products, competitive pricing, and an easy to use return policy.
Groovetrack CDs & merchandise
Our CD's and merchandise have an unconditional 30-day money back guarantee. If within 30-days of your purchase date you are not completely satisfied, Contact Us first and we will tell you how to return the item. The item must be in it's original condition for a full refund or exchange. If the item is determined by us to be of 'less than original condition', we can not issue a refund or exchange. No cancellations for 60 days. If we can't fill your order in 60 days, you have the option to cancel your order for a full refund.
If your package arrives damaged
If your package arrives and is delivered visibly damaged, refuse it immediately. If damage is not found until the product is opened, please contact the carrier immediately to report the damaged delivery, and provide the origination address and the destination address (both located on the outside of package).
We use both US Postal Service and United Parcel Service for shipping.
US Postal Service (USPS) 1-800-275-8777
United Parcel Service (UPS) 1-800-742-5277
Once the claim has been reported to the carrier, you will not need to send back the damaged item. Before sending the item, Contact Us and let us know that you have contacted the carrier so that we can follow through with the claim. In both cases we will send out a replacement item free of charge. If you are returning a damaged item, you may use US Priority Mail or UPS Ground services. Please notify customer service the shipping amount you paid and that cost will be reimbursed.